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Remote Computer Support
 You've always been able to count on Computadoras NET for
professional onsite service. Now, we can also assist you in resolving issues
remotely over the Internet. Our
remote computer support services allow us to
offer a qualified technician right to your computer working alongside you just
want as they would do in your home or office.
You can choose our Standard or Premium plan and buy the hours you need.
Our services can help you on:
- Remote virus and spyware removals
- Diagnose a hardware or printer issue
- Troubleshoot computer issues
- Software maintenance
- Provide training on software programs
After you order this service you can follow the instructions below to
let our technician access your computer and help
you.
Remote Support Instructions
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Buy this Service
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This service
includes:
- Remote support
- Chat with our technician
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This service includes:
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Remote support
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Chat with our technician
- Phone support
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Service Activation
Check your email to see which station will be available to help
you and then click the respective icon:
Click the Run button on both windows.
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Successful
Connection!
Finally, our technician will access
your computer and will provide the service.
You can stop the service whenever
you want. Just right click on the green icon and
select Close.
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Important Notes
- Our technician will be connected to your computer
while the green icon is shown on the left
/ bottom
side of your screen.
- The tool will automatically be uninstalled when the connection is closed.
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Remote
Computer Support
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Includes
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Technician will perform the following on-site activities/service steps:
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Technical support includes installation of service packs, components, supplements, updates and patches for installed operating systems.
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Service covers labor in one main system unit.
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Not includes
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BIOS/Firmware upgrades.
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Preventative maintenance.
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Backup, restoration and transfer of applications and data.
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Supplying any software.
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Additional
visits unless more than one visit is
purchased.
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Another extra work not mentioned here or not purchased.
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Not cover damage caused by
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Servicing not authorized by us.
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Usage not in accordance with product instructions.
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Failure to perform required preventative maintenance.
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Unreasonable or excessive use.
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Accidental or malicious damage.
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Environmental conditions.
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Act of God, fire, flood, act of violence or any similar occurrence.
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Transfer of data or software.
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Virus.
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Customer Responsibilities
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To properly effect the service, Customer will have the following responsibilities:
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Provide our technician with user and password. -
Provide a technically competent person with knowledge of the system and fault to be present throughout the repair. -
Provide such telecommunication facilities as are reasonably required by us for the performance of its obligations and for any other testing, diagnostic and remedial purposes at the customer's expense.
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Keep full security copies of any software and data in accordance with best computing practice and in any case before requesting services from
Computadoras NET.
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Acknowledge that they are responsible for recovering their own application software after any such services have been provided. -
Make sure you are logged to your computer with an administrator account.
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Other Responsibilities
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Be available the day of your appointment at the phone number provided when
the appointment was scheduled.
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Be at the site during your scheduled remote
service.
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Relocate, remove and/or backup your data.
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Ensure electricity and a local telephone line are accessible.
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We reserve the right to make an additional charge, in accordance with its standard scale of charges for any service work or visits undertaken by
Computadoras NET and made at the request of the customer that are outside of the scope of the applicable service plan.
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Important :
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If any items required for installation are not available at the time of the service visit, our technician will install as much of the system as possible. Please refer to you service agreement for further information on customer responsibilities and service limitations. |
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The Home & Office site and offers contained herein valid only for end users and not for resellers and/or online auctions. Pricing, specifications, availability and terms of offers may change without notice. We cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors. |
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