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 Network Support For Home And Office
Our network support services are available onsite in Phoenix and remotely
anywhere. In our onsite support, we will determine the most likely problems
you have and will come fully prepared to offer a wide variety of solutions. With
our remote support; you let us offer you qualified technical advice, just
the same way they would do right at your home or office.
Our onsite services cost $70
for up to two hours of service and $30 for every additional one, and our remote
services cost $25 for every hour of standard support and $35 for
an hour of our premium support, all of these prices during
office hours.
Some features included are:
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Network OnSite Support |
Network Remote Support |
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System support / service begins on the invoicing date.
- Our technician will visit you to provide the service.
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The service includes up to two hours, and there will be an extra fee for
every additional hour.
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- Remote virus and spyware removals.
- Software maintenance.
- Troubleshooting computer issues.
- Diagnose hardware or printer issues.
- Provide training on software programs.
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Advantages of using these services:
- Increased productivity.
- Reduced maintenance costs.
Our support services are billed at an hourly rate. For more details see the
following table:
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Hours/Costs
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Network Onsite Support |
Network Remote
standard Support
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Network Remote Premium Support |
Monday to Friday
10 AM – 07 PM
Saturdays
10 AM – 04 PM |
$ 70
for two hours |
$ 25
Per hour |
$ 35
Per hour |
$ 30
for every additional hour |
$ 25
for every additional hour |
$ 35
for every additional hour |
Monday to Friday
07 PM – 10 PM
Saturdays
04 PM – 10 PM |
+ 50% |
+ 50% |
+ 50% |
| EMERGENCY
SUPPORT |
+ 100% |
+ 100% |
+ 100% |
Our technical staff has experience in network configuration, troubleshooting
and support. Let us help you!. Click on the Order Now button
to schedule your service.
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Network
Onsite Support |
Network
Remote Support |
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Includes |
Includes |
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Technical support includes installation of service packs, components, supplements, updates and patches for
already installed operating systems.
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Service covers labor in one main system unit, monitor, keyboard, and mouse for up to two hours in local work hours.
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Technical support includes installation of service packs, components, supplements, updates and patches for
already installed operating systems.
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Service covers labor in one main system unit.
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Does not Include |
Does not Include |
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Any operation on Racks, switches and routers attached or not to the system.
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Third party peripherals and accessories - these are covered by the manufacturer.
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Customer software applications and data.
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Post-installation support on operating systems.
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BIOS/Firmware upgrades.
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Preventive maintenance.
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Backup, restoration and transfer of applications and data.
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Other extra work not mentioned here or not purchased.
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BIOS/Firmware upgrades.
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Preventive maintenance.
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Backup, restoration and transfer of applications and data.
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Supplying any software.
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Additional
visits (unless more than one visit is
purchased).
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Other extra work not mentioned here or not purchased.
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Customer Responsibilities |
Customer Responsibilities |
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Provide our technician with full, safe and prompt access to the products
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Provide a technically competent person with knowledge of the system and fault to be present throughout the repair
process. -
Make sure the system is in an easily accessible location with adequate space, health and safety conditions
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Give our technician access to all the requirements that properly enable
us to provide the Services, and make things easy for him, free of charge. -
Provide such telecommunication facilities as are reasonably required by
us for the performance of the service and for any other testing, diagnostic and remedial purposes at the customer's expense.
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Keep full security copies of any software and data in accordance with best computing practice and in any case before requesting services from
Computadoras NET.
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Acknowledge that they are responsible for recovering their own application software after any such services have been provided.
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Provide our technician with user and password. -
Provide a technically competent person with knowledge of the system and fault to be present throughout the repair
process. -
Provide such telecommunication facilities as are reasonably required by
us for the performance of the service and for any other testing, diagnostic and remedial purposes at the customer's expense.
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Keep full security copies of any software and data in accordance with best computing practice and in any case before requesting services from
Computadoras NET.
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Acknowledge that they are responsible for recovering their own application software after any such services have been provided. -
Make sure you are logged to your computer with an administrator account.
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Other Responsibilities |
Other Responsibilities |
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Be available the day of your appointment at the phone number provided when
the appointment was scheduled.
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Be at the site during your scheduled installation
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Relocate, remove and/or backup your data
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Make sure that electricity and a local telephone line are accessible.
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Be available the day of your appointment at the phone number provided when
the appointment was scheduled.
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Be at the site during your scheduled remote
service.
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Relocate, remove and/or backup your data.
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Make sure electricity and a local telephone line are accessible.
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Does not cover damage caused by |
Does not cover damage caused by |
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Use of components or software not supplied by us.
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Changes to configuration.
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Relocation or transportation.
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Servicing not authorized by us.
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Usage not in accordance with product instructions.
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Failure to perform required preventive maintenance.
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Unreasonable or excessive use.
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Accidental or malicious damage.
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Environmental conditions.
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Acts of God, fire, flood, acts of violence or any similar occurrence.
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Transfer of data or software.
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Viruses.
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Servicing not authorized by us.
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Usage not in accordance with product instructions.
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Failure to perform required preventive maintenance.
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Unreasonable or excessive use.
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Accidental or malicious damage.
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Environmental conditions.
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Acts of God, fire, flood, acts of violence or any similar occurrence.
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Transfer of data or software.
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Virus.
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Important :
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If any items required for installation are not available at the time of the service visit, our technician will install as much of the system as possible. Please refer to you service agreement for further information on customer responsibilities and service limitations. . |
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The Home & Office site and offers contained herein are
valid only for end users and not for resellers and/or online auctions.
Pricing, specifications, availability and terms of offers may change without
notice. We cannot be responsible for pricing or other errors, and we hold the right to cancel orders arising from such errors. |
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